Folio · Here to help

A little help with your bookshelf.

Questions, a missing book, or something that isn't working? Contact Ironside Labs for help with Folio.

ironsidelabs@icloud.com

Include your iPhone model, iOS version, Folio version, and what happened. Find Folio's version in Library → ••• → About Folio. Please leave private notes and unrelated personal information out of screenshots.

My library isn't syncing

Check that both devices use the same Apple Account, iCloud is enabled for Folio, and you have available iCloud storage and an internet connection. Open Folio on both devices and allow time for changes to sync. If books are missing, contact us before deleting or reinstalling the app.

A scan didn't identify my book

Try a sharper photo with the title and author visible and less glare, scan the barcode, or search for the title or ISBN. Scanning depends on catalog availability, and some editions may need to be entered manually.

Claude scanning is optional. Change it in Library → About Folio. When it is off, photo text is recognized on your iPhone and searched in book catalogs. Read the privacy policy for details.

Importing or exporting my books

Open Library → ••• for import and export options. Folio accepts supported Goodreads, StoryGraph, and Folio CSV files. Exported CSV files include supported book fields and notes; they do not include custom cover images or every setting.

A title, cover, price, or release date looks wrong

Book information comes from external catalogs and can differ by edition or change over time. Send us the title, author, and ISBN if available. The retailer's current listing determines its price and availability.

Privacy questions

Read Folio's privacy policy or email us at the address above. You can change optional Claude settings in About Folio and camera or notification permissions in your iPhone settings.